UK federation customer satisfaction survey

Posted on Tuesday, 20 April 2010

The UK Access Management Federation was launched in November 2006 and now has almost 800 members. To ensure that the federation continues to meet the requirements of its members and to help focus service enhancements, JANET(UK) has commissioned a survey of a sample of federation members.

Telephone and online interviews will be conducted by Prodata, a UK independent market research company. Prodata is a member of the UK Market Research Society. All responses will be treated as strictly confidential and anonymous, unless your organisation gives express permission for any comments to be attributable.

If your organisation is selected to take part in the survey, UK federation members will shortly be contacted by a representative from Prodata to discuss the research in more detail.

Results from the survey will be made available to UK federation members and will be published at the end of June 2010.

If you have any questions in the meantime please email Simon Cooper, UK federation Service Manager, at simon.cooper at ja.net.

Edited by SteveGlover on 12 May 2010, at 02:56 PM (Permalink)