Technical Support

Read the registering entities information for details of installing and configuring Identity Provider and Service Provider software.

If an identity provider encounters difficulties in gaining access to a service, the normal procedure is for the identity provider to contact the relevant service provider directly in the first instance, and only to contact the UK federation Helpdesk if the problem remains unresolved.

Support from JISC

JISC provides a wide range of support for the HE and FE sectors, including training courses, programme meetings, case studies, etc. The JISC Federated Access Management web pages are a good starting point.

Internet2 Community Wiki

The US-based Internet2 Community Wiki is an extremely valuable information resource. It can be read by anyone, but can also be contributed to by any end user with an identity provided by a UK federation IdP.

Support for End Users

End users should contact their local user support team.

UK federation Mailing Lists

To keep up to date with announcements and discussions please subscribe to the federation mailing lists: